Job Responsibilities:

• Employ a high level of professional interpersonal communication skills to process sales orders from Clients via telephone, fax and e-mail.
• Answers Client and Showroom questions regarding product availability, general usage, and billing inquiries. Initiate outbound calls to Clients and Showrooms regarding back order and special order follow-up.
• Communicate with other departments and vendors to resolve problems regarding product availability, delivery times, accuracy of product shipments and delivery fees.
• Document as directed all pertinent Client information and order detail into the CRM database and communicate information and trends internally as directed.
• Price quoting and maintenance of quote tracking report.
• Daily walk through of production floor to determine status of orders and update Work In Progress reports.
• Processing Return Goods Authorizations for repairs or change orders.
• Support Sales and Marketing with various tasks to assist in project completion.
• Operate multi-line telephone system to answer incoming calls. Receive and route calls in a courteous and efficient manner to the appropriate personnel or department.
• Greet and welcome on-site visitors, customer, and vendors, determine nature of business and notify appropriate personnel.
• Perform other duties as assigned.

Job Requirements:

• High School Diploma or equivalent preferred.
• Minimum 3 years' experience in Customer Relations servicing luxury market clientele.
• Competencies / Skills: Effective communication and organizational skills required. Must be able to operate multi-line phone system, as well as other office equipment.
• Microsoft Office knowledge required. Knowledge of ACT! Database and ePIC preferred.
• Ability to work in a fast-paced environment with great attention to detail.
• Ability to work in a team environment with a variety of departments.
• Physical Demands: Ability to sit for prolonged periods of time. Ability to perform repetitive data entry tasks, manual dexterity.
• Proven track record of work history with professional references.
• Professional demeanor.